Terms & Conditions
CUSTOMER SERVICE HOURS
Online Customer Service hours are
between 10am to 5pm (AEST), Monday to Friday on +62 361 (phone number) or
e-mail to: nyamanboutiquebali@gmail.com
ORDER PROCESSING AND DELIVERY
Nyaman Boutique orders are
fulfilled via EMS within 10 days of the date the order was processed (payment
taken). It may take up to 2 working days for an order to be processed from the
time of placement.
Pictures are used for illustration
purposes only – Not all pictures used are an exact representation of the
product listed. All care is taken to ensure that pricing is current and
accurate at time of upload, however we take no responsibility for typographical
errors. Any incorrect pricing will be immediately corrected upon notification
to Nyaman Boutique. Prices on the website do not always reflect in store
pricing and in some cases are only available online. Should an item ordered
turned out unavailable, Nyaman Boutique will return the payment to the client
as soon as possible without any dispute.
PAYMENT METHODS
Nyaman Boutique accepts payment via
all major credit cards including VISA, MASTERCARD and BANKCARD. We also have a
Paypal account. Unfortunately we cannot accept COD (Cash on Delivery), money
orders, cheques or direct deposits unless a special arrangement has been made.
NYAMAN BOUTIQUE CONDITIONS
Please retain your original
receipt, as you will need this as proof of purchase to obtain a refund, credit
or repair. Our suppliers will not accept returns or repairs without the
original receipt.
You can choose between a refund, exchange or credit where goods are faulty,
wrongly described online or don’t do what they are supposed to do.
If your item purchased is deemed
faulty, please contact the Nyaman Boutique team at nyamanboutiquebali@gmail.com
to organize for a return envelope to be sent to you in which the goods can be
returned for repair or exchange, depending on type of return.
REFUNDS
Please choose carefully as we do
not give refunds simply because you changed your mind or make a wrong decision.
However we want you to be happy with our product so call us and we will do our
best to help. In the instance where a refund is granted, refunds will
only be processed once the product has been received in good condition and
approved by Nyaman Boutique.
Please note: Refunds can take up to 10 working days to show up on your bank or
credit card statement. This is a condition of the financial institutions
involved.
Should an item ordered turned out
unavailable, Nyaman Boutique will return the payment to the client as soon as
possible without any dispute.
EXCHANGE
Customers are entitled to a 7-day
exchange period on most products; a faulty product can be exchanged or returned
for credit.
Please note: When exchanging goods
you must return all of the components, with the original receipt, in as new
condition and including all original packaging.
We are only able to exchange or refund if the product is unused and in a
saleable condition. If you are exchanging a product that is not faulty – the
postage will be your responsibility.
CANCELLATIONS
Cancellations must be made within
24 hours of submitting your order.
After 24 hours a cancellation fee of 10% of the order or a maximum of $50 will
apply. If delivery has been made, the customer must return the product, at his
or her own expense, and the refund will be made upon Nyaman Boutique receiving
the return product, in its original packaging, in good condition and with the
original receipt.
Please note: Refunds can take up to
10 working days to show up on your bank or credit card statement. This is a
condition of the financial institutions involved.
INTERNATIONAL
IMPORT CHARGES & TAXES
Prices do not include overseas
customs duties, foreign taxes or any other costs which may be associated with
clearing goods through local customs.
These fees are the sole
responsibility of the customer as is assisting local authorities with any
information required for formal customs clearance in the county of destination.
We strongly recommend that you
check with your local customs office for further information.
Should the customer refuse to
provide the required Customs documentation prior to delivery or refuse delivery
due to Customs duties, taxes or fees and the parcel is returned to PT. IBU
INDAH BALI, all costs associated with the return will be borne by the customer.